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PURPOSE AND OBJECTIVES
SAP Digital Business Services makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Digital Business Services helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions. As a Support Consultant, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems. In addition, you will be delivering packaged expert services to check and optimize system configuration & performance. You will collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales. You will be backed up by about 10,000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.
EXPECTATIONS AND TASKS
SAP's powerful software requires a high level of expertise from our support consultants. Every support consultant will therefore first receive general training and then undergo a specialization in one or more of the specific SAP application or technology areas. Your long-term functional career path includes the possibility to deliver onsite services focusing on technical quality management. You will also have the chance to take over coding ownership and maintenance responsibility in close cooperation with SAP's Installed Base Maintenance & Support unit. You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific (Australia & New Zealand). Next to technical skills, proficiency in Japanese and English language is key.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
- Degree in computer science or engineering mandatory - All candidates must be highly proficient in English (spoken, written and customer management). - Excellent analytical skills - Open and professional communication style - Strong team player who learns and adapts quickly - Enjoy and derive satisfaction from direct interfacing with customers -Japanese speaking is preferred
-Relevant work experience in an IT related consulting/support/development job for 0-5 years - SAP related experience is preferred. - Oversea experience is preferred
Job Location: Dalian , China Travel: - Ability and willingness to travel within China and overseas when needed